Our Policies

Cancellations

Each client’s appointment is important to us. We want to give your service the time and attention it deserves. As a result, we respectfully request at least 24 hours notice if you need to cancel or make changes to your appointment time. Failing to give 24-hour notice can result in a charge valued at a percentage of your service. No-shows are not tollerated and can result in being charged 100% of your booking. We evaluate everything on a case-by-case basis.

Late to Appointment

We want to make sure that all our clients have the opportunity to receive services in a timely manner. We understand that sometimes life is unpredictable, and so we allow for a 10 minute grace period for late arrival in case you are unexpectedly delayed.

If you think you are going to be late, please call us so that we can adjust our schedule. Please understand that if you are repeatedly late, we reserve the right to cancel any new appointments booked, or ask that you prepay.

Right to Refuse Service Cancellation Policy

The safety of our staff and our clients is our top priority. As such, the salon reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. This includes but is not limited to skin infections, open wounds, contagious illness (such as a new, continuous cough or a fever, COVID-19), or rude/ obnoxious behavior. Thank you for your understanding.